Shipping policy
How and when we send orders from Dream Decor Supply, what it costs, and what to do if something goes wrong on the way. This policy forms part of our terms of service.
Order processing
Orders are prepared and dispatched within 24 to 48 hours of being placed.
During sales and busy periods processing can take longer. If your order will be delayed beyond the times on this page, we will email you.
Shipping rates
Standard shipping is free on every order delivered within Canada. Express shipping is available at checkout for an extra charge.
For orders outside Canada, shipping is calculated at checkout based on your delivery address. You will always see the exact cost before you confirm payment.
Delivery estimates
Delivery times below are estimates from the carrier and begin once your parcel has been dispatched, not when you place the order.
The estimate for your address is shown at checkout before you pay, and your carrier tracking will refine it once the parcel is moving.
Carriers do not guarantee these windows, and weather, customs and peak periods can add time. We cannot be held responsible for delays once a parcel is with the carrier, but we will always help you chase one.
Tracking
You will receive a shipping confirmation email with a tracking number as soon as your order leaves us. Tracking can take up to 48 hours to begin updating while the carrier scans the parcel into their network. See our order tracking page for more.
Orders sent in more than one parcel
Larger orders are sometimes split across several parcels, which can arrive on different days. Each parcel gets its own tracking number. If part of your order has arrived and the rest has not after 7 business days, contact us.
Customs, duties and import taxes
International orders may attract customs duties or import taxes set by the destination country. Where these are not collected at checkout, they are charged by your local authority on delivery and are the responsibility of the person receiving the parcel.
We cannot predict these charges, and we cannot mark a parcel as a gift or declare a lower value than was paid.
Delivery addresses
Please check your address carefully at checkout. We ship to the address exactly as entered. If you spot a mistake, email us immediately at support@dreamdecorsupply.com; we can usually correct it before dispatch, but not after.
Where a parcel is returned to us because the address was incomplete or incorrect, we can resend it once you have paid the reshipping cost, or refund the goods less the original shipping.
Failed and refused deliveries
If nobody is available, most carriers leave a card and attempt redelivery or hold the parcel at a local depot. Parcels that are refused, or not collected within the carrier holding period, are returned to us and handled as above.
Lost or damaged in transit
If tracking has not updated for 7 business days, or your parcel is confirmed lost, contact us at support@dreamdecorsupply.com with your order number and we will open a claim with the carrier and put things right.
If a parcel arrives damaged, photograph the packaging and contents before unpacking further and contact us within 7 days of delivery. See our return and refund policy.
Where we ship
Enter your address at checkout to see the options available to you. If no shipping method appears, we do not currently deliver to that country.
Contact
Email support@dreamdecorsupply.com, or use our contact page. We answer seven days a week, 8am to 5pm Eastern Time, and reply within 24 to 48 hours.