Track Your Order
Where your tracking link lives
Orders leave us within 24 to 48 hours, and as soon as your parcel ships we send a confirmation email. It contains your tracking number and a link straight to the carrier. That email is the fastest way to see where your order is.
If you cannot find the email
- Search your inbox for Dream Decor Supply.
- Check your spam and promotions folders, where shipping emails often land.
- If you have an account, sign in and open the order from your account page.
- Still nothing? Email us at support@dreamdecorsupply.com with your order number and we will resend it.
Reading your tracking
Tracking usually takes up to 48 hours to start updating after you receive the number, because the carrier has to scan the parcel into their network first. A tracking page that says nothing yet is normal in the first day.
Once it is moving, updates depend on the carrier scanning the parcel at each stop. Long gaps between scans are common on international routes and do not mean the parcel is lost.
If your order has not arrived
If the estimated delivery date has passed, or tracking has not updated in 7 days, contact us at support@dreamdecorsupply.com with your order number. We will chase the carrier on your behalf.
If tracking shows the parcel as delivered but you do not have it, check with anyone else at the address and with your neighbours first, then tell us within 7 days so we can open a claim.
Related pages
Shipping policy · Return and refund policy · FAQ · Contact us